Product Strategy
EchoVoice VoIP: Automated Call Routing Engine
Small businesses lose valuable leads when calls fall to voicemail after-hours. EchoVoice was built as a customizable inbound call manager that routes calls dynamically to active remote support agents based on timezone availability and skills.
50% Agent Utility Gain
25% MRR Growth
Key Features
- Low-latency Twilio SIP routing
- Custom dial-plan scripting interface
- Redis-backed active agent registry
- Live queue analytics panel
Execution & Challenges
Audio latency was our early killer. Queries to our primary PostgreSQL database during inbound calls created a 2-second routing delay, causing callers to hang up. I resolved this by migrating our call registry from the database to a Redis memory cache, bringing the routing lag down to less than 150ms.
Final Results
EchoVoice onboarded 200+ local businesses in its first six months, resulting in a solid 25% uptick in monthly recurring revenue.